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At retailumarketer, we want you to be completely satisfied with your purchase. If you are not satisfied with a product you purchased from us, you may return it within 30 days of delivery for a refund or exchange.
To be eligible for a return, items must:
To initiate a return, please contact us at inquiry@retailumarketer.world or call +1 (212) 961-7767. We will provide you with return instructions and a return authorization number.
You are responsible for return shipping costs unless the item was defective or we made an error in your order.
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
If you need to exchange an item, please contact us first. We will work with you to find a suitable replacement. Exchanges are subject to product availability.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Custom-made or personalized items are generally not eligible for return unless they are defective or do not match the specifications agreed upon at the time of order.
If you have questions about our return policy, please contact us at:
Email: inquiry@retailumarketer.world
Phone: +1 (212) 961-7767
Address: 57 W 57th St 4th floor, New York, NY 10019, United States
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